Frequently Asked Questions
How does this work?
-Augusta To Go is the locally owned and operated restaurant technology and marketing company offering logistics solutions for delivery options for local businesses in the Greater Augusta Area. We bring customers and restaurants closer than ever before. You can order from any of our restaurant partners for delivery. Place an order online at AugustaTOGO.com, through our free mobile app (Google Play or App Store), or call (706) 414-8033 and one of our customer service representatives will assist you in placing your order. Our delivery fee of $3.99 covers the first 4 miles from the restaurant to your location; every mile after that is .50 cents per mile with a maximum of 10 miles.
Which areas do you service?
-We service Augusta, Fort Gordon, Martinez, Evans, Grovetown and North Augusta - within a maximum range of 10 miles from the restaurant.
What are our hours of operation?
-We are open 7 days a week from 11am to 9:30pm. Hours of operation may change due to restaurant and delivery partner availability or holidays.
What are my payment options?
-We accept Cash***, Visa, Master Card, American Express and Discover credit cards. There is a .50 cent processing fee for using credit cards.
-***Please note we do not accept bills larger than $20.00. Our delivery partners do not carry enough change to break large bills. However, we will accept a $100 bill if your order is over $85. We will accept a $50 bill if your order is over $35. Please note no cash refunds are provided. If you are a new customer paying in cash, you will need to confirm you order over the phone with one of our associates. Please call us at (706) 414-8033. Your order will not be placed until you speak with one of our associates.
What is your estimated delivery window and how is it calculated?
-The estimated delivery window is a 20 minute period of time during which you should expect arrival of your order. This estimated delivery window is based on traffic, volume and delivery partner availability. Your estimated delivery window is always made available to you before you submit your order. It is also listed as a reminder on your email confirmation. If you have not received your order within the estimated time, please call us at (706) 414-8033.
We recommend that very large orders be placed at least the day before. You can schedule deliveries days, weeks, or even months in advance.
How do I add special requests to my order?
-VIA WEBSITE: When you select an item, you will see a Special Request write-in section under the Quantity section. You may need to scroll down to see this specific section. Use the Special Request section to type specific instructions such as which things you would like to remove or add. You can be as specific as you would like such as typing 'Plain' or 'Just meat and cheese only, no sauce no lettuce, please include napkins'.
-VIA MOBILE APP: The Special Request section is enabled once the item is in your cart. Add an item to your cart then click the Cart icon at the bottom. Click the item you would like to customize. Type in your specific instructions in the Special Request section and click Save.
-Should you encounter any difficulties or require assistance, we are standing by to assist you. Please call us at (706) 414-8033.
Do we accept coupons?
-No, only coupons or gift cards issued by Augusta To Go are accepted.
How do I confirm that my order has been placed? How do I get a receipt?
-When you order for the first time, you will be asked to provide your email address. You will receive a confirmation email with a copy of your order/online receipt when your order has been placed. If you need us to resend the receipt, please call us at (706) 414-8033.
Can I cancel my order?
-Unfortunately, orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call (706) 414-8033 and a manager will assist you.
I have a problem with my order, what should I do?
-We apologize for the inconvenience and ask that you allow us to correct the issue. If there are any issues with your order, please call us directly at (706) 414-8033 during the same meal service period. We will speak with restaurant management to verify the issue. Once verified, we will either coordinate with your delivery partner to re-deliver the missing/incorrect item or refund you the amount of the item if paying by credit card. If paying by cash, a credit will be applied to your account. There are no cash refunds. We may ask for the incorrect item to be returned to the delivery partner if they re-deliver. If the incorrect item is not provided or was correct upon review, payment for both items will be required.
-If you entered the wrong address, please call us at 706-414-8033 to update it. If you do not call to update the address and we arrive at the original address, there will be a $3.99 redelivery fee to re-deliver the order to the new address.
I am a vendor and I want in on this! How do I sign up?
-Thank you for your interest! We look forward to being your biggest customer. Please call us at (706) 414-8033 or complete a vendor application by visiting PARTNER WITH US.
I am a driver and I want in on this! How do I sign up?
-We are growing fast and want you to grow with us! Please call (706) 414-8033 or complete a delivery partner application by clicking here. Thank you for your interest, and tell your friends!